Top 5 Digital Transformation Trends for 2020

As 2019 is coming to an end, it’s time to have a look at what the expected trends for 2020 are in regard to digital transformation. 2019 has been a year of steady transformation, just like the last few years before this one. 2020 is finally going to take a step ahead by introducing technologies that are finally ready to enter the world stage and take a central role in daily business activities.

Here are the top 5 digital transformation trends expected for 2020:

5G is coming

In 2020 5G will actually start being used. All the biggest telecommunication companies, such as Verizon, AT&T, Nokia and many more are ready to use it. 5G is not only providing a service to private, but it will also be of concrete help in the development of other industries, such as smart car development. Along with 5G we will also see the introduction of wifi6, which will offer faster connectivity to everyone.

Rise of AI & Machine Learning

Algorithms of AI and Machine Learning have developed incredibly thanks to data analysis. In fact, data is being analyzed so much faster than it was two years ago: the cloud has gotten so much more intuitive, easy to use and reliable. In 2020 we will see further development in concern to speed and accuracy. Research predicts a 95% growth projection for companies that adopt AI, because of its ability to improve customer experience, reduce human bias and automate tasks. Machine Learning, basic automation, and virtual agents/chatbots are the most common use cases of AI and by 2020 nonetheless, then 25% of customer service operations will be using virtual customer service assistants.

Conversational AI

The main priority for many companies will be the development of speech-to-text. The focus of its development will not only be focused on making the technology hear correctly but also make it be able to follow complex conversations and understand emotion. In addition to that, there will also be more improvements in voice detection in noisy environments and processing language faster, in real-time. All the improvements mentioned above will not be radical changes, but it will set a solid foundation for the future of this technology. This makes speech-to-text technology an important one for companies to implement and invest in, because the more we use it, the better it will get in a shorter period of time.

Digital Privacy

Considering that data collection and analysis will keep on playing an important part in most technology development, the issue of digital privacy was a big concern in 2019 and it won’t be any less in 2020.  Data security and privacy issues will be taken seriously by companies and even used as brand differentiators, by providing the option to opt-in and out of data collectors. We have already been seeing this on most websites, the question is if we will see this being implemented also by some of the big players in the game, such as Amazon (Alexa specifically) or Facebook.


The year 2020 will see the consolidation of analytics capabilities across the tech world. The future is definitely in data and in the real-time processing of it. The processing of this data and its analysis will give companies more insight and, realistically speaking, the companies that are not investing in analytics today, may not make it to 2021.

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